It is no fun to receive a request for information from the customs authorities, when you really thought that everything was fine with the declaration that your broker did based on the documentation that you prepared... what ARE "they" looking for!?

Most requests for information are innocent enough, and result from a missing detail or the inexperience of the customs officer involved. But if the goal is to detect a more serious breach of the importation regulations, you really ought to know before you respond.

Our solution to this dilemma is to review the shipment history and customs request and provide you with a clear picture of the reasons behind it, as we have done a thousand times before.

We will ensure that the response is complete and accurate, and presented in a way that no further review or investigation follows. You will also know, before the response is sent, what the potential consequences are, and what steps you can take immediately to minimize the impact of enforcement action if the import declaration was less than perfect, and points to a serious anomaly in your supply chain processes.